Standard (non-custom) products
- If an item arrives damaged or defective, contact us within 7 days of delivery with your order number and clear photos of the issue and packaging.
- We will review your message and, when appropriate, offer a replacement or refund.
- Change-of-mind returns may be accepted for unused, undamaged standard products if you ask within 14 days of delivery and the item is returned in original condition. Return shipping may be your responsibility unless we agree otherwise.
Custom print products
- Custom prints made from your uploaded artwork are produced specifically for you.
- Because they are personalized, custom prints are generally not returnable for change of mind once production has started or the item has shipped.
- If a custom print arrives damaged in transit or has a clear production defect (not caused by the quality of your original file), contact us within 7 days with photos so we can help.
- Problems caused by a low-resolution, blurry, or unsuitable file you uploaded are not treated as production defects.
How to start a return or claim
- Contact us through the Contact page with: order number, item(s) concerned, a short description of the issue, and photos if relevant.
- Please wait for our instructions before sending anything back. Returns sent without approval may not be refunded.
Refunds
- Approved refunds are sent back to the original payment method when possible.
- After we issue a refund, the time it takes to appear depends on your bank or card provider.
- Shipping charges may not be refunded except when the return is due to our error or verified damage or defect in transit.
Cancellations
- You may ask to cancel before we start production or hand the package to the carrier. Once production or shipping has begun, cancellation may no longer be possible.
Contact
- For returns or refunds, contact Lab86 through the Contact page. Include your order number for faster help.
Lab86